Polar Nights supports play that stays within personal limits. The gaming floor is open only to adults aged 18 and over with valid identification. Staff are trained to provide information and to direct guests to help when requested.
Set a budget before you start and treat any amount as entertainment spend, not income. Take regular breaks. Do not chase losses. If play stops being enjoyable, step away. Alcohol and other substances can affect judgement; the resort encourages clear-headed decisions.
If gambling is causing problems with money, relationships, work or mood, external support is available. In Finland the national helpline and online services provide confidential advice. International visitors can also contact local services in their home country.
Finnish national support services for gambling-related issues are listed by official public health channels. Staff at the responsible gambling desk can provide current numbers and website addresses. For urgent personal crisis support, contact local emergency services.
Guests may request self-exclusion from the Polar Nights gaming floor. Requests are handled confidentially and in line with applicable regulations. Exclusion from other venues may require separate registration with national systems. Ask the floor desk for the current process.
Questions about responsible gambling practices at the resort: [email protected] or the responsible gambling desk during opening hours. Address: Lapuankatu 4, 00100 Helsinki, Finland. Phone: +358 9 4521 8830.