Frequently asked questions
Answers to common questions about stays, the gaming floor and services. For anything not covered here, write to [email protected] or call +358 9 4521 8830.
What are the check-in and check-out times?
Standard check-in begins at 15:00. Check-out is by 11:00. Early check-in or late check-out can be requested subject to availability and may carry an additional arrangement fee disclosed at the time of request.
Is there an age limit for the gaming floor?
Yes. Entry is restricted to persons aged 18 and over. Valid photo identification is required. Finnish and most foreign passports or national ID cards are accepted according to current rules.
How do I reach the resort from the airport?
Train from Helsinki-Vantaa Airport to Helsinki Central Station takes under 30 minutes. From the station the resort is approximately 900 metres on foot or a short tram ride. Taxis are available at both the airport and the station.
Can I book wellness access without staying overnight?
Yes. Day visitor slots can be reserved when capacity remains. Contact
[email protected] with preferred dates. Overnight guests receive access included with their stay according to the room confirmation.
Is parking available?
Limited on-site spaces exist for registered guests. Nearby public garages operate daily. Staff can advise on current options at check-in. We recommend confirming parking needs when booking if you plan to arrive by car.
What is the cancellation policy?
Cancellations made more than 48 hours before the scheduled arrival date are normally free of charge. Later cancellations or no-shows may incur a charge equivalent to the first night. Exact terms appear on the booking confirmation.
Are pets allowed?
Assistance animals are welcome. Other pets are not permitted in guest rooms or public areas of the resort.
How does responsible gambling support work?
A dedicated desk on the gaming floor provides information, limit-setting tools and self-exclusion guidance. National helplines are listed on the Responsible Gambling page. Staff are trained to respond to requests for help without judgement.
Is the website and booking system available in Finnish?
The primary public site is maintained in English. Front desk and many staff members speak Finnish and English. Booking confirmations can include Finnish text on request.
How is personal data handled?
Details are set out in the Privacy Policy and the GDPR / CCPA & Cookies page. We collect only what is needed for reservations, stay management and legal obligations. You can request access or deletion through the contact channels listed.